Whoa, has anyone else had terrible shipments from Amazon, with books and other items damaged? This has happened to me THREE TIMES IN A ROW due to Amazon using insufficient packing materials. I’m now going to send all the items back and demand they send me new, adequately packaged versions and reimburse me for my time and energy to repack this stuff and wait for the new shipments to arrive. Example: a thin picture book, packed in a flimsy bubble wrap mailer with no cardboard inserts or other stiff protection to keep the picture book from getting all bent up. A coffee table book packed in a huge box with an inadequate number of “Fill Air” bags. Etc.
This is so totally unacceptable, as Amazon has years in e-commerce and the shipping business/order fulfillment field, and should know not to send flimsy picture books in simple bubble wrap envelopes, and not to send nice art/coffee table books in big boxes with inadequate packaging which can’t keep the heavy books from rattling around and getting banged up (especially when they are packaged with other, heavier items). Heck, the most inexperienced eBay seller knows to put some sort of cardboard in to keep such objects from getting bent and to fill boxes to the brim with bubble wrap, Air Fill bags, or styrofoam peanuts. Amazon is obviously cutting corners here trying to save some money on shipping and packaging costs. I know I can’t be the only one getting damaged items–leave a comment if you’ve received damaged goods from Amazon too!
I’m going to ask them to give me new items for free, as I can’t believe that I have to pack these items up, go to the post office, and ship them back, after spending weeks waiting for the items to get here. That’s time and money you’re costing me Amazon, and I’m sure the same thing is happening to other people.
DO something about it–file a complaint online with the Better Business Bureau!!! Any other ideas?